Field Technology Service of the GSC supports Peacekeeping operations, Special Political Missions, as well as UN Agencies, Funds and Programmes with round-the-clock, high-availability and resilient information and communications technology, and geospatial information services.
The Field Technology Service (FTS) at the GSC (formerly known as the Service for Geospatial, Information and Telecommunications Technologies (SGITT) at the GSC) is the operational hub for the support and delivery of ICT services and solutions to field operations.
The GSC operates from two locations:
- Global Service Centre in Brindisi, Italy
- United Nations Information and Communications Technology Facility (UNICTF) in Valencia, Spain
In July 2017, the GSC Civilian Staffing Review recommended the renaming of SGITT to FTS in order to align with the overall ICT global delivery model. The final transition of SGITT to FTS is subject to approval by Member States in the context of the 2018/19 budget cycle.
FTS operates under a bi-modal organizational structure consisting of four sections and two units. The structure is aligned with the UN standardized international best practice ITIL Framework, and is built around a "Delivery Management" and "Service Management" core. Delivery Management is focused on delivering solutions and infrastructure. Service Management ensures that the services being delivered are properly designed, transitioned, costed and catalogued, and that once implemented are effectively supported and monitored.

Delivery Management in FTS is provided through two Sections and associated sub-units:

1. Client Solutions Delivery Section (CSDS)

  • Data and Visualization Unit (DVU)
  • Analytics Unit (AU)
  • Solutions and Support Unit (SSU)
  • Business Intelligence and Reporting Unit (BIRU)
CSDS provides comprehensive corporate field technology solutions and support ranging from data capture and management, visualization, analytics, business intelligence and reporting, solution implementation and support, as well as environmental and ground water exploration services.

2. Infrastructure Operations Section (IOS)

  • Network Support Unit (NSU)
  • Platform Support Unit (PSU)
  • Technology Infrastructure Support Unit (TISU)
  • Remote Mission Support Unit (RMSU)
IOS is a key operational enabler of the enterprise centralization and consolidation strategy under the ICT Strategy. IOS provides all of the centrally-required equipment, hardware, software, communications and supporting infrastructure and services, to allow clients around the world to connect and use secure UN information and communications systems.

Service Management in the FTS is provided through two Sections and associated sub-units:

1. Service and Information Security Management Section (SISMS)

  • Bridge Operations Unit (BOU)
  • Information Security Unit (ISU)
  • Service Management Unit (SMU)
  • Operation Resilience Unit (ORU)
As the Organization responds to increasing digital business demands and ever-present cyber security threats, the need for a robust information technology service management process is paramount. SISMS performs cross-cutting functions related to information security, risk management, information technology service management, operational resilience, common event monitoring and service desk functions; and ensures holistic and joined-up common processes, which guarantee efficient, consistent and secure service delivery. Key to maintaining the integrity of the existing ITIL Service Management Framework, the SISMS maintains a robust ICT service catalogue and ICT service rate cards in coordination with Office of Information and Communication Technology and the Office of the Controller.

2. Technology Development, Design and Planning Section (TDDPS)

  • Project Management & Planning Unit (PMPU)
  • Service Design and Transition Unit (SDTU)
  • Technology Development Unit (TDU)
Together with counterparts at UNHQ and the field, TDDPS identifies, harnesses and operationalizes innovative and emerging technology solutions that can serve as effort/force multipliers, and provide measurable advantages and benefits over traditional approaches. The Section takes a holistic approach: from exploration, solution identification, proof of concept, introduction to field missions, streamlining and enhancing existing practices, and mainstreaming successful technologies.

Within the Office of Chief, FTS:

The Digital Solutions Support Unit (DSSU) provides local on-campus support for desktop, telecommunications, email, printing and related devices as well as local video-conference support for the local user population in Brindisi and Valencia.
The Administration and Programme Management Unit (APMU) provides contract and administrative management; programme management; ICT resource management; budget planning, implementation and oversight; and Spanish Host Country liaison support for the Chief, FTS and the four core Sections in the two locations.