Field Technology Service of the GSC supports Peacekeeping operations, Special Political Missions, as well as UN Agencies, Funds and Programmes with round-the-clock, high-availability and resilient information and communications technology, and geospatial information services.
The Field Technology Service (FTS) at the GSC (formerly known as the Service for Geospatial, Information and Telecommunications Technologies (SGITT) at the GSC) is the operational hub for the support and delivery of ICT services and solutions to field operations.
The GSC operates from two locations:
- Global Service Centre in Brindisi, Italy
- United Nations Information and Communications Technology Facility (UNICTF) in Valencia, Spain
In July 2017, the GSC Civilian Staffing Review recommended the renaming of SGITT to FTS in order to align with the overall ICT global delivery model. The final transition of SGITT to FTS is subject to approval by Member States in the context of the 2018/19 budget cycle.
FTS operates under a bi-modal organizational structure consisting of four sections and two units. The structure is aligned with the UN standardized international best practice ITIL Framework, and is built around a "Delivery Management" and "Service Management" core. Delivery Management is focused on delivering solutions and infrastructure. Service Management ensures that the services being delivered are properly designed, transitioned, costed and catalogued, and that once implemented are effectively supported and monitored.
1. Client Solutions Delivery Section (CSDS)
2. Infrastructure Operations Section (IOS)
1. Service and Information Security Management Section (SISMS)
2. Technology Development, Design and Planning Section (TDDPS)
The Digital Solutions Support Unit (DSSU) provides local on-campus support for desktop, telecommunications, email, printing and related devices as well as local video-conference support for the local user population in Brindisi and Valencia.
The Administration and Programme Management Unit (APMU) provides contract and administrative management; programme management; ICT resource management; budget planning, implementation and oversight; and Spanish Host Country liaison support for the Chief, FTS and the four core Sections in the two locations.